Spectrum Home Care Locations

Growth Driven by Operational Efficiency

Robin attributes the agency’s growth to organizational efficiency provided by Aaniie Care, as the ability to provide immediate answers to clients regarding schedules is a major driver of word-of-mouth referrals, which constitute 75% of their new business.

The agency maintains strict policies, including responding to social worker emails within 24 hours and initiating new client intakes within three days whenever possible, all of which is easier with Aaniie.

“When clients feel they have good communication, quick answers — not waiting for a call back — they tell their neighbors and friends about the service they’re receiving from us.”

Experience with Aaniie’s Implementation Team

For Spectrum, multiple sites in different states with different settings created unique challenges. But Aaniie’s implementation team was committed to Spectrum’s success.

Says Robin, “Our South Dakota implementation went smoothly. I truly believe it was due to our patient Aaniie implementation specialists.”

“A year later, our North Dakota implementation process hit roadblocks. But the Aaniie team was committed to working through any challenges and making sure all billing was correct. To this day, if my accounting manager has any questions, she asks the Aaniie team and gets an immediate answer.”

Scheduling Efficiency Reduces Staff Burnout

We asked Robin if Aaniie Care has changed the amount of time it takes to manage the agency schedule.

“Yes,” said Robin. “Definitely. For example, previously I required my office staff to have all client hours scheduled by Friday. They did not go home unless all clients were covered. That’s still the case, but because of Aaniie’s Open Shift indication, those shifts jump out at us, and we can instantly see which cases need coverage. And where previously the office staff would need to call caregivers to cover shifts, now many of our caregivers use the Open Shift function to view and claim open shifts themselves. That saves us a tremendous amount of time, and there is definitely less burnout for my office staff.”

The Caregiver Rewards Advantage

According to Robin, Spectrum makes extensive use of Aaniie’s Caregiver Rewards program, which allows staff to redeem points for seventy-seven different gift card options. Caregivers earn points for punctuality, completing entire shifts, and receiving client compliments. Conversely, the agency deducts points for rule violations, such as failing to provide a four-hour notice for a call-in or being late for a shift.

Robin observed that the Caregiver Rewards program helps drive positive work habits, leading to significantly better attendance and punctuality because caregivers are motivated to earn points and avoid deductions.

Initially, her business was driven entirely by passion, but she became overwhelmed trying to manage all administrative, scheduling, and financial tasks. From the consulting program, she learned the value of knowing not only the why behind what she was doing, but also the how.

“Caregiver Rewards is beneficial for the caregivers, and it’s beneficial for us because caregivers like to see points and they don’t like to see deductions.“

— Robin Sorlie, Chief Operations Director of Spectrum Locations

Communication Tools Foster Success

Before adopting Aaniie Care, office staff communicated with caregivers by texting using a single office phone.

By replacing the single, on-call cell phone with the Aaniie messaging system, the agency now efficiently manages between 400 and 700 messages per day, all of which are tracked and answered by the office staff.

Final Thoughts

We asked Robin what she would like others to know about Aaniie Care.

“With Aaniie, there are so many tools included in the platform. We want to learn everything that we can to increase profitability and growth. I get excited each time I go to one of Aaniie’s conferences because without the great training and the relationships we’ve built, it’s hard to say if there would be the growth we’ve seen.”

If you’re ready to expand your business, reach out to Aaniie for more information and a free demo.