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Award-Winning Customer Success Team

Empowering people who care for people.

Fast & Friendly Support When You Need It

Aaniie is MORE than software — We focus on the experience of those that use our platform to improve the outcomes of those they care for.

Our growing customer support team is dedicated to helping our users thrive, which is why we strive to resolve customer questions as soon as they come in. Our team has a proven first-call resolution of 75% or better. This recognition is a result of the dedication and care Smartcare’s support and implementation teams have toward our family of users.

You don’t have to do it alone. At Aaniie, we aim to create a real, human connection.

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“Absolutely the BEST Customer Service on the planet!”

The Support Team explains their dashboard a non-technical mind can easily understand and retain, AND they never make me feel foolish if I need help.
Elaine L.
Director of Corporate Marketing & Training

Smartcare’s Customer Success Team

Jarica Steinke Implementation Manager

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Jason Reynolds
Jason Reynolds Director, Customer Support

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Rocky Patel
Rocky Patel Technical Subject Matter Expert

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Katie Ortell
Katie Ortell Subject Matter Expert

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Tony Holt
Tony Holt Implementation Project Manager

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Brian Jaworski
Brian Jaworski Technical Support Specialist

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Laura Sterling
Laura Sterling Technical Support Specialist

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Carvel Graham Technical Support Specialist

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Award Winning

Award-Winning

Voted on by G2, Aaniie continues to receive the “Best Support” badge, quarter after quarter.

Enterprise Experts

Technical Experts

Our team has years of technical experience and deep product knowledge to answer your questions.

Caregiver Retention

Hands-On Approach

Smartcare’s customer success team ensures the highest level of satisfaction in the industry.

Join the Aaniie Team

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“Customer service was very important to me when selecting a vendor. When I started talking to Aaniie I could tell right away their approach was different than the typical SaaS providers. The team there was very hands-on throughout the process. Aaniie didn’t disappoint, and the responsiveness from their entire team continues to this day. Smartcare demonstrates daily their commitment to ensuring our agency is successful.” Durrand A, Orlando, FL

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