Aaniie Enhances Customer Experience with Expanded Customer Success Team
Published on October 11, 2022 by Sharon Morrisette
Aaniie continues its commitment to timely and knowledgeable customer service as the platform expands.
Aaniie, Inc., provider of a complete Electronic Medical Record (EMR) and business automation platform for home care, is excited to announce that it is expanding its customer service offerings for users.
“We believe in making a difference through continual improvement in everything we do,” says Scott Zielski, CEO and chairman of Aaniie. “Our mission is having the right resources aligned for our customers to best serve their needs.”
With an advanced home care software designed to improve the operations of providers and caregivers, the Aaniie difference is within the Aaniie team.
“It’s our team that makes the difference with Aaniie,” explains Scott Zielski. “We are committed to having real conversations with every customer — enabling, informing, and empowering them to deliver care with operational efficiency.”
The growth of the customer service team will lead to faster support times and increased happiness ratings, of which Aaniie currently reports 91% or better. Aaniie’s Service Availability commitment for a given calendar month is 99.5% or better. And Aaniie’s historical uptime availability has been 99.9999% for nine years and counting.
Aaniie is laser-focused on solving home care’s biggest challenges by providing innovative technology and intuitive solutions that help deliver excellent care at affordable costs. Now with expanded customer service offerings, Aaniie is further simplifying home care for the industry.
For more information about Aaniie, visit aaniie.com
For more information about Careers at Aaniie, visit: aaniie.com/careers
About Aaniie, Inc.
Headquartered in Eau Claire, WI, Aaniie is a complete SaaS Electronic Medical Record (EMR) and point-of-care platform developing transformative technologies to support the future of home care in the post-acute and long-term care markets. Aaniie’s sophisticated connected technologies and advanced proactive analytics produce better patient outcomes, simplify back-office functions, and drive higher profitability for providers. By leveraging the latest research in machine learning (ML), gamification, and advanced automation, Aaniie is solving home care’s staffing and retention crisis while providing a superior user and client experience. Aaniie solutions drive the best practices in care while increasing the engagement of caregivers, patients, and patient family members, leading to improved outcomes and increased satisfaction.
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