How Aaniie’s Support Team is Setting the Gold Standard in Care Technology

Choosing the right home care software for your business is only half of the equation. For home care agencies and senior living providers juggling complex billing, payroll, compliance, and care coordination, what really moves the needle is the support behind the system.

That’s where Aaniie stands apart.

At Aaniie, we don’t just deliver award-winning home care software – we build lasting partnerships.

Our customers count on us not only for powerful, innovative tech tools but also for proactive, strategic support from a team that understands the realities of running a home care business. 

Whether it’s initial setup, customizing workflows, configuring VA/Medicaid billing, creating targeted reports, or building smarter documentation processes, Aaniie’s Customer Success Team operates like an extension of your agency – helping you get more from your technology with hands-on, forward-thinking support that drives real results.

It’s this combination of human insight, industry knowledge, and tech expertise that’s setting a new standard in home care technology – and we’re continually raising the bar to help agencies thrive.

How Aaniie’s Customer Success Team sets home care agencies up for success from day one

Choosing software that works for everyone on your team – from schedulers and care managers to billing specialists and caregivers in the field – is no small task. Each role has different needs, workflows, and comfort levels with technology. 

In addition to selecting the right technology for your agency, the right support is also essential for smooth implementation, onboarding, and ongoing assistance. When these elements come together, they set the stage for confident adoption across your team and position your new home care software as a powerful catalyst for long-term success.

Tailored setup, training, and support

At Aaniie, we take the time to make sure the software setup works for everyone on your team. Our Customer Success Team delivers comprehensive onboarding, training, and ongoing support that includes:

• Expert-led, step-by-step training sessions tailored to your home care operations
• Hands-on workshops that allow your staff to practice using Aaniie in a safe, supportive environment
• Bite-sized video tutorials, how-to guides, and live webinars for on-demand learning
• Custom implementation support to tailor the platform to your specific agency workflows and preferences, including scheduling, billing, and compliance 
• Recorded sessions and searchable help library for continued learning at your own pace

This mix of formats ensures that everyone on your team – regardless of their role or technical confidence – feels supported from day one. And when your people feel supported, they’re far more likely to embrace change and stick with it.

Ongoing support that evolves with your agency

Great software should simplify your operations – not add to your to-do list. That’s why our Customer Success Team is deeply involved in helping you set up Aaniie Care in a way that fits your agency’s unique needs and workflows – and making proactive enhancements to ensure your software keeps pace with your agency’s growth.

Need help building custom forms, configuring billing rules, setting up customized reports, or onboarding a new branch? You can rely on our support team to guide you through every challenge and help you make the most of every opportunity.

As your agency grows and your needs evolve, we stay in step with you – offering ongoing support, system refinements, and expert guidance to make sure Aaniie continues to work for you, as a trusted partner in your success.

It’s this combination of tailored training, responsiveness, and long-term support that our customers consistently point to as a key driver for optimized operations and sustainable growth.

Proven results: The stats behind Aaniie’s 5-star support

When your entire operation runs on one platform – from scheduling, billing, and family engagement to caregiver recruitment and retention – getting fast, reliable support isn’t optional. It’s essential.

At Aaniie, responsive, personalized tech support isn’t an add-on – it’s a defining part of our business. And the benchmarks below reflect the standards we’ve intentionally built into every part of our partnership model:

• 100% U.S.-based support team – Clear communication from knowledgeable people who understand your world.
• 70% or better first-call resolution – Most issues are solved the first time, without the runaround.
• Under 2-hour average first response time – Because fast, responsive help can be a game changer for your business.

Rather than having to chase down support tickets or make repeated calls in an attempt to reach someone on the phone, Aaniie customers have direct access to a dedicated U.S.-based team that actually answers the phone, replies promptly, and follows through.

This is reflected by a real, measurable difference in how agencies experience Aaniie compared to many other platforms, as we see with real results:

• 96% customer satisfaction – A reflection of trust built through every interaction.
• Consecutive G2 badges for excellence in support and satisfaction – Public recognition of our commitment to building relationships that last. 

And because our Customer Success Team works closely with you from day one, they’re already familiar with your setup, workflows, team, and business goals – so support is faster, more relevant, and always aligned.

These are just some of the reasons why so many customers choose us, stay with us, and recommend us to others.

But don’t just take our word for it — see what Aaniie customers are saying on G2.

Tech support that feels personal – because it is

While many software companies talk about great support, Aaniie’s customers actually experience it firsthand – and they’re not shy about sharing how much it matters.

Across interviews and independent review sites, one theme emerges loud and clear: Aaniie doesn’t just respond to issues – they listen, adapt, and act as part of your team.

It’s the kind of support that feels more like a partnership – not a ticketing system.

“When I started talking to Aaniie, I could tell right away their approach was different from the typical SaaS providers. The team there was very hands-on throughout the process and the responsiveness from their entire team continues to this day. Aaniie demonstrates daily their commitment to ensuring our agency is successful.”

– Durrand A, Director

“Customer service. Your team is special. Your people are magic. I’m never afraid to call or repeat a question… I know there are other companies out there, but I find it hard to believe they have the same level of support. I feel like Aaniie truly cares about my success.”

– Elaine, Acti-Kare

This sense of partnership shows up not just in how Aaniie’s Support Team connects with agencies, but also in how quickly they respond, listen to feedback, and turn it into meaningful action.

“Our dedicated Project Manager at Aaniie worked with us every step of the way. This was by far the easiest implementation our IT Director had ever gone through. And, after going live, if we’ve had to call customer service, they respond really, really quickly… we get a solution within an hour or two, if not less.”

– Judy, Program Manager/Scheduler

“The best thing about Aaniie is they listen, and they are truly agency-driven… I consider Aaniie not only a partner but an extension of my business.”

– Ashford Home Care

“The Aaniie support team is phenomenal. They are responsive and actually listen to user feedback to drive changes.”

– G2 Reviewer

But it’s not just about quick responses – it’s also about turning real challenges into practical, customized solutions that make a difference.

Many customers say the real value lies in having a U.S.-based support team that understands the home care space – whether that means navigating VA/Medicaid billing, staying ahead of shifting state EVV mandates, or assisting agencies in implementing new service lines.

“One of the things that I found exceptional was that the Aaniie team set aside extra time once they found out that we contracted with VA. They walked us through everything we needed and were very knowledgeable. They knew all the little nuances and gave us tips and tricks on how to avoid claims getting rejected. And that was phenomenal to have that extra one-on-one time with somebody familiar with the processes that we go through.”

– Katie, All About You Home Care

“The Aaniie Support Team have taken all the tips that I’ve asked for in features and are implementing them as fast as they can. Every single one of them has been so kind and responsive and I am beyond grateful for that.“

– Lindsey, Agency Owner

“We moved to Aaniie because our former software vendor continued to make promises that they did not/would not keep. Aaniie’s Customer Service support and their willingness to upgrade and add new features in response to customer feedback is exceptional. Some of our agencies provide Medicaid services and Aaniie responded by creating an award-winning billing system to meet coding standards.”

– GK, SVP Operations

“One of the problems we were trying to solve was having the flexibility to track and report on all of our locations. Aaniie created a custom report for all 36 of our amenities. Essentially, that level of customization made it much easier to run the organization.”

– Bob, Bedrock at Home

“We looked at software companies based in other countries, but there are nuances in running a business in the U.S. I think having a US-based company like Aaniie is key because they keep up with the current legislation.”

– Mary, Visiting Angels

It’s no surprise that Aaniie continues to win G2 badges, including Best Support, Easiest to do Business With, Best Relationship, and Users Most Likely to Recommend.

“Aaniie is the only software provider we’ve used where I actually look forward to calling support. They’re fast, helpful, and kind.”

– G2 Reviewer

“Aaniie’s support is unparalleled. Questions are answered quickly and clearly by a responsive team who truly understand how a home care agency operates.”

– G2 Reviewer

So, when you’re choosing a home care platform to power your entire operation, make sure it comes with a support team like Aaniie’s that treats your business like its own.

Why the right tech partner matters now more than ever

In today’s home care landscape, smart agencies aren’t just choosing great software – they’re choosing long-term tech partners who can grow with them. As tech stacks become more complex and care delivery becomes more dynamic, dependable tech support is no longer just a ‘nice-to-have’ – it’s a business-critical necessity.

That’s why Aaniie (formerly Smartcare Software) was built differently.

We don’t just offer a powerful, all-in-one home care platform – we back it with hands-on onboarding, human support, and a team that’s as invested in your agency’s success as you are. 

From system customization to real-time problem-solving, Aaniie stays in step with your agency, every step of the way. Because when your software partner understands your goals, your team, and the real-world challenges of running a home care agency, everything runs more smoothly.

Ready for a better kind of partnership?

Call us today to discover how Aaniie’s Customer Success Team goes beyond troubleshooting – with expert guidance, custom solutions, and hands-on support to help your agency consistently deliver exceptional care and scale with confidence.