A Day in Their Shoes: How Home Care Software Supports Everyone in the Care Journey (Caregivers, Clients, & Families)

We often talk about how the right home care software can transform an agency’s operational efficiency through streamlining processes, automating tasks, and improving data management – all helping to set their business up for long-term success. 

But what about the significant impact the right software tools can have on the day-to-day lives of each individual using them?

This article takes you through a day in the life of three people using tools from Aaniie’s home care software – a caregiver, a client, and a client’s family member – to showcase how its innovative features support and simplify their unique daily challenges. From morning check-ins to end-of-day reviews, see firsthand how our technology bridges gaps and strengthens connections in the home care journey for everyone involved.

Sophia: Caregiver

When Sophia first started working at our agency, she was apprehensive about using a mobile app. She wasn’t great with technology, so it was a concern. But with just a few hours of training during her onboarding week, she realized there was nothing to worry about. 

Let’s learn more about a day in the life of Sophia using the Aaniie Care mobile app:

• When I start my day, I open the mobile app to check my shift times, find driving directions, and review each client’s care plan to make sure I have everything I’m going to need before I head out the door.

• On the days when I have time available, I’ll look at the open shift notifications on my phone, as I like to pick up extra shifts when I can.

• As soon as I arrive at the client’s residence, I clock in via the app and then work through my care tasks as they’re listed. The checklists make it really quick and easy for me to tick off each task as I complete it, directly on my phone, and make sure that I don’t miss anything. 

• At the end of each shift, I clock out via the app and rate the visit. The client does the same. It gives me a real morale boost when I see my ratings are good or I get positive comments.

• If I’ve noticed anything different about the client’s behavior or I think they need extra support for mobility issues, etc., I’ll quickly type in any additional notes that will be helpful for the team to review before my next visit. 

• When I have any immediate concerns about my clients, I use secure messaging and chat to contact the office for advice, or I can message the client’s family via the portal. 

• Throughout my day, I can access all the details I need right from my phone, including my weekly shift schedule, care plan documents, and notifications from the office. It even keeps track of my training course modules as I’m working towards my HHA certification this year.

• At the end of each day, I like to check my points value in the loyalty program. Again, I do this in the app. I can earn points for punctuality, picking up extra shifts, or completing training modules. This really motivates me because when I have enough points, I can redeem them for a reward of my choice. It makes me feel that when I work hard, the agency actually notices and appreciates it, which I didn’t have in my last job at all.

“I’ve been with this agency for two years now, which is the longest I’ve ever stayed with an employer. A big part of that is because we use the Aaniie Care app. It’s so easy and intuitive and gives me all the tools I need to do my job really well.”

Martha: home care client

Martha has been a client with our agency for the last three years after a severe fall that resulted in her being admitted to the hospital. A team of two caregivers was selected to meet her needs in terms of her rehab after discharge, but also for their suitability to share common interests and communication styles. A personalized care plan was developed closely with Martha to ensure her preferences on all matters were considered.

Let’s learn more about a day in the life of Martha receiving home care and using the Aaniie Care client and family portal:

• The first thing I do when I wake up in the morning is check on my tablet to see when my caregivers are coming so I can plan my day around their visits. If I need to change the schedule at all, I can just message the team, and they’ll sort that all out for me. They’re super-flexible like that.

• When I first needed care at home, I was worried about having different caregivers coming and going. But the agency took the time to find two perfect caregiver matches for me and my needs, so I’ve had the same caregivers consistently for the last three years. That continuity has made all the difference. I feel comfortable, understood, and genuinely cared for. They feel like part of my family now.

• Both caregivers always arrive on time and complete all the tasks I need help with within the shift time allocated. They never seem stressed or rushed and focus entirely on me when they’re here. I know that’s not always the case with home care, but whatever system the agency’s using behind the scenes is clearly working because both caregivers are always cheerful and relaxed, and everything runs like clockwork.

• At the end of each visit, I have the chance to provide quick feedback through the portal. It’s so easy. I rate my experience and note anything that went especially well or that I’d like them to improve. It makes me feel heard, valued, and fully involved in my care plans. My caregivers do the same from their side, meaning problems get addressed quickly before they become bigger issues. 

• A few times a month, I get a notification from the agency through the portal asking for more detailed feedback with a link to a short survey. I’m always impressed when they contact me to say an improvement has been made based on my comments. I like knowing that the agency is listening and cares about what I have to say.

• On Sundays, I check my spending history with the agency and make sure I’m up-to-date with paying my invoices. Again, I can do all this through the online portal without repeatedly calling the agency office to ask. This is an extra boost for my independence, which I am determined to keep for as long as I can.

• Once a week, my son calls to make sure everything is going well. He lives in another state and used to constantly worry about how I was coping. Now, he can log into the family portal anytime to see my schedule, check updates from my caregiver, and even send messages. It keeps him involved without needing to call me or the agency all the time, which puts both our minds at ease. And for me, it’s less of a burden trying to keep everyone informed daily about every little detail.

“Overall, my home care experience has been nothing but positive. I feel secure knowing I’m receiving skilled care from two wonderful women that I trust, my family feels connected and informed even from a distance, and the entire process is completely stress-free. I will definitely recommend this agency to my friends when the time comes for them to need help at home.”

Michelle: Family member

When Michelle and her brother first approached us to arrange home care for their mom, they were incredibly nervous about how everything would work – especially as they both live a few hours away and can’t visit as often as they’d like. 

However, due to our senior living community using Aaniie Care to deliver personal care services, we were able to ensure a smooth transition into the home care experience and made it a positive process for all involved. 

Let’s learn more about a day in the life of Michelle using the Aaniie Care family portal:

• Living a few states away, I used to worry constantly about how Mom was doing. Now, I just log in to the Aaniie Care family portal several times a day to check her schedule and care plan and send instant messages to the caregiver if I have any concerns. I can stay fully informed without having to call the community or my mom for every little thing and be reassured that she’s receiving the skilled care she needs.

• Mom was paired with two amazing caregivers who truly fit her personality and care needs and share her interest in books and films. They also understand my needs and send a daily update via the family portal, with photos, so I can see Mom is happy and well. Because the community found the perfect matches from the get-go, we’ve all had peace of mind from the care continuity. It’s been wonderful to see Mom build such fulfilling relationships with both caregivers over time.

• Most days, I’ll get an important notification via the family portal that the community thinks I’ll find helpful, like links to programs and education about her dementia, additional services they can provide, changes to her schedule or care plan, etc. I love this personalized service as it keeps me connected to Mom’s care needs as they evolve.

• My brother and I are responsible for paying for Mom’s home care each week, and the community has a fantastic electronic billing and payments system, again, via the online portal. 
  
  Everything is transparent, so we don’t have to deal with confusing invoices or unexpected charges. We can easily review service details, track hours, and see precisely what we’re being billed for. We simply log in to view the payment history and latest invoices due and settle the account in minutes. It’s one less thing to worry about.

“Getting Mom the home care she needed through this senior living community has been life-changing. Not only does she receive compassionate, reliable support, but she’s also been able to stay in the comfort of her own home. The frequent communication from the caregivers and access to all her care details means we still feel very much part of her care team and her advocate. We can see daily that she’s getting all the care and engagement she needs and that we definitely made the right choice.”

Transform the lives of your caregivers, clients, and families with Aaniie’s all-in-one home care platform

Aaniie Care not only delivers all the operational tools your home care business needs for optimal recruitment and retention, sales and marketing, scheduling, billing and payroll, data insights (and much more) but also includes countless ‘hidden gems’ that guarantee a superior experience for all users.

If your agency is ready to explore the advantages of Aaniie’s comprehensive software solution, designed specifically for home care providers, schedule a demo or give our team a call today. 

Your caregivers, clients, and families will thank you!