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Satisfaction Tracking

Get feedback from every angle — Aaniie provides 360-degree satisfaction tracking to keep your business running smoothly.

Satisfaction Tracking

Higher Satisfaction = Higher Retention

Aaniie’s built-in 360-degree satisfaction tracking provides a seamless way to monitor client and caregiver satisfaction in real time. Included in your subscription, Aaniie comes pre-packed with ongoing surveys, feedback forms, and complaint tracking, designed to improve satisfaction and retention for clients and caregivers alike.

Get feedback from every angle — Clients and families can provide feedback securely via the Client & Family Portal, while caregivers have easy access via their point-of-care mobile app. Plus, real-time Key Performance Indicators (KPIs) and reports give you a live look into the information you need to make future business and scheduling decisions that will improve outcomes.

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Benefits of Ongoing Satisfaction Tracking

Actionable Insights

Regularly monitoring client and caregiver ratings provides actionable insights for better business decisions.

Improved Satisfaction

Identifying pain points, taking actionable steps, and removing roadblocks enhances client and caregiver satisfaction.

Improved Retention

Addressing dissatisfaction early and nurturing positive relationships improves caregiver and client retention.

Enhanced Reputation

Showing clients that their opinions matter encourages positive word-of-mouth marketing.

Measure Performance

Track satisfaction and retention over time and identify trends in client and caregiver satisfaction.

Competitive Advantage

Gain a deep understanding of client and caregiver preferences to gain a competitive edge.

“They also have very detailed reports and other features that you might not have thought of but find yourself using every day. I am very happy with this product and would recommend Aaniie to anyone looking for a great system!
Stephanie H.
Care Coordinator

From the Blog

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How Real-Time Feedback Improves Long-Term Satisfaction in Home Care

Discover the importance of real-time feedback loops, how to implement it effectively to drive engagement, improve satisfaction, and build loyalty.

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Bubble cutout of satisfaction survey stars

Using Client Feedback to Build a Culture of Continuous Improvement for Your Home Care Agency: Part 1

Explore the different types of client feedback and best practice methods for collecting feedback.

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Using Client Feedback to Build a Culture of Continuous Improvement for Your Home Care Agency: Part 2

Dive into the key steps needed to transform that raw input into actionable strategies.

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